Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Apple Support Ticket - Apple Replaced A Stolen Phone and voided my insurance

Apple Support Ticket

Apple Replaced A Stolen Phone and voided my insurance

Created By: pipford's Picture pipford Last Reply: pipford's Picture pipford
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

My iphone 4 was stolen from me on January 20th 2012. After making a claim with my insurance company the claim was eventually declined based on the fact the phone had been 'replaced' by Apple and could therefore be fraudulent. I wasn't sure what this meant and was advised to contact Apple.

On doing so the Apple employee informed me that my stolen phone (which had been barred and reported to the police immediately) had been replaced in an official Apple retail store. This was obviously not done by myself and was done by whoever had stolen my phone. Trying to get through to anyone to explain this point, let alone get a straight answer or have someone act on this has been extremely difficult, nigh on impossible.

On my 1st correspondence with Apple on 19.00 on the 2nd Feb, I called and was informed of situation re stolen phone being replaced at an Apple store (I was not told which one). On asking what Apple was prepared to do I was told I should have a lawyer contact the Apple fraud department. I explained that wasnt really a viable option or suitable outcome and wanted to speak to the fraud department myself. I was subsequently placed on hold and eventually was hung up on / cut off by the adviser. Total call length 30 mins, no solution.

The next day I tried again. My 2nd correspondence with Apple occured at 13.00 on 3rd Feb. I called and re-informed the adviser of the situation. I was placed on hold for at least 15 minutes whilst call adviser spoke to their manager / superior. This time I was told the location where replacement occurred and the date but was offered no more explanation as to why and how this could happen. I explained that this had voided my insurance and I expected Apple to replace my phone as a result of this. I was informed this would not be the case and the adviser had done all she could, even going so far as to say "it was not Apple's fault my phone was stolen in the first place". On asking to speak to a decision maker / supervisor and I was placed on hold for at least 20mins, probably longer. Eventually I hung up as I was quite obviously being ignored by Apple adviser who no longer wanted to deal with issue.

I am a regular user (and strong advocate) of Apple products and have had ipods / iphones and mac computers of the years. I have previously found Apple's service good. However, their inability to accept responsibility for causing an issue which is quite clearly their fault has left me shocked and speechless. I will endeavour to chase this up until some action is taken and I am given an explanation but fear repeats of being ignored and derided.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Apple Reviews and Complaints More Apple reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Apple reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team